Company Profile

The company specialise in providing premium health & wellness testing with personalised, cutting edge reporting, using quick, fast and accurate blood tests. Their testing allows customers to uncover dietary triggers that are causing unwanted symptoms, from gastro-intestinal distress to joint inflammation and skin rashes.

Customers purchase, receive, complete and return a blood test kit. After lab testing the results are provided in a detailed report identifying individual sensitivity scores to food types. Each report is specific to the individual highlighting any trigger foods with advice on how to avoid them and supplement suggestions.

Objective

We were asked to develop a management system to manage customers, produce and issue test reports and track business performance. The company were seeking a foundation for scalability by removing resource challenges while maintaining product integrity.

Solution

We produced management system to incorporate customer relationship management and integrate with lab results. The system intuitively produces reports and communicates with customers reducing manual interaction. Through integrating all processes into one system the company has access to a reporting suite with detailed reports and dashboards highlighting key performance indicators.